Several people over the last week have informed me that one of the Canadian carriers is close to launching a new professional services group in Canada. The details around that are sketchy but this raises the question as to who should really provide professional services in the mobile space.
A couple of rhetorical questions to get our collective brains going on this topic…
What influences your decision when shopping for these services?
- Trust – as in existing relationships
- Experience – as in a delivery track record
- Cost – as in cheaper
- Or is it something else?
Who would you trust more?
- Carriers
- Device Manufacturers
- System Integrators
- Value Added Resellers
- Application Developers
Who would you really trust? … and what is that trust based on?
And what about experience? In what? On their own platform, their own devices or their own applications?
So let’s think about…
- Who is best positioned to succeed in the delivery of professional services in the mobile space?
- Who should not even consider delivering professional services in the mobile space?
- Who would you definitely not trust?
- What should be offered … and by whom?
I really want to hear from you on this one. Typically I don’t ask for much opinion or feedback (silence scares me) … but I definitely want to hear from you this time.
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