Several people over the last week have informed me that one of the Canadian carriers is close to launching a new professional services group in Canada. The details around that are sketchy but this raises the question as to who should really provide professional services in the mobile space.

A couple of rhetorical questions to get our collective brains going on this topic…

What influences your decision when shopping for these services?

• Trust – as in existing relationships
• Experience – as in a delivery track record
• Cost – as in cheaper
• Or is it something else?

Who would you trust more?

• Carriers
• Device Manufacturers
• System Integrators
• Value Added Resellers
• Application Developers

Who would you really trust? … and what is that trust based on?

And what about experience? In what? On their own platform, their own devices or their own applications?

So let’s think about…

• Who is best positioned to succeed in the delivery of professional services in the mobile space?
• Who should not even consider delivering professional services in the mobile space?
• Who would you definitely not trust?
• What should be offered … and by whom?

I really want to hear from you on this one. Typically I don’t ask for much opinion or feedback (silence scares me) … but I definitely want to hear from you this time.Similar Posts:

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