“Having a mobile strategy will be a key differentiator for enterprises and brands alike to maintain and build their customer base,” said Hetal Pandya, director of product management at Nuance, Sunnyvale, CA. “Customers like to solve their own problems without having to speak with someone,” she said. “It is about convenience and consistent customer experience. [...]
February 23, 2011
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Been deeply embedded into a research project for a client with a very tight deadline. A lot is riding on this report and I have had the opportunity to do a deep dive into many aspects of SMS (short code messaging). I must confess that I was never a big fan of it… and at [...]
December 1, 2010
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